Refund policy

British Darts stand firmly behind all our products. You can return unopened items in the original packaging within 30 days of your purchase (shipping prepaid) with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return or exchange. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. We reserve the right to limit or refuse to accept the return of certain products and non-receipted products. A re-stocking fee may be charged on certain items being returned.

Only regular priced items may be refunded. We can not accept returns of any custom or special-order merchandise or sales items as these are final sale. Used products can not be refunded and it will be up to the store’s discretion if an item is new or used.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage during shipment. We do not guarantee we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Defective items may be exchanged, repaired or refunded, as per the manufacturer’s warranty. In the event a replacement product of the same item is temporarily unavailable, a credit note will be issued for redemption on the same item once its’ back in stock. Upon receipt of the returned product, we will fully examine it and notify you via e-mail with how the defect will be handled.

Shipping

To return the item you purchased, please ship to the following address and remember to include a copy of the receipt and a note explaining the reason for the return:

British Darts
297 Adelaide St South
London, ON N5Z 3K7

To follow-up on the status of your return or you have any questions about returning an item, please contact us at 1-888-667-0070 or sales@britishdarts.com.